The terms hereof shall constitute “ABU ARSH AL ATAF TRADING SPC” cancellation and refund policy in relation to services and products rendered on the Website (hereinafter “Cancellation and Refund Policy”). You acknowledge and agree that you have read the terms and conditions stated herein and the terms of payment. If you do not agree with something stated herein, we encourage you to not access and use our site.
Cancellation by ABU ARSH AL ATAF TRADING SPC Please be advised that there may be certain orders that we will not accept and may cancel. ABU ARSH AL ATAF TRADING SPC reserves the right, in its sole discretion, to cancel any order for any reason without having to pay interest on the amount.
Your order can be cancelled in the following situations, including but not limited to: i) inaccuracies or errors in pricing information; ii) technical or technological problems in connection with credit or debit fraud.
ABU ARSH AL ATAF TRADING SPC may require additional verifications or
information before accepting any order and, therefore, may contact you if all or any portion of your order is cancelled or if any additional information is required to accept your order. If ABU ARSH AL ATAF TRADING SPC cancels your order after charging your credit or
debit card, the amount charged will be credited back to your account.
ABU ARSH AL ATAF TRADING SPC Cancellation by you, you agree and acknowledge that if you wish to cancel any orders placed on our website, you must complete the cancellation form, providing your name, address, email address, phone number, and reason for cancellation. This information shall be considered final and shall not be subject to amendment.
After completion of 10 working days of sale of product we shall not be responsible to return or exchange it. In the event of any complaint related to the product please contact immediately within 24 hours of receipt of product with proof of picture or video. We may at our sole discretion refund for any product and subject to the approval of our inspection team.
In the event of cancellation or seeking replacement of products within 10 working days of receipt of product, the amount shall be refunded within 14 days from the date of receipt of returned goods if the order is already shipped and within 14 working days from the date of cancellation of the order if the order is not yet shipped.
You acknowledge and understand that you shall return the packed and undamaged product within 48 hours of cancellation at Block Name 120, Street Name 1022, 15 Muttrah, Al Qabri, Muttrah, Building No 181, Way No 1022, Muttrah, Muscat, P.C. 112, P.O. Box 3185, Sultanate of Oman.
If ABU ARSH AL ATAF TRADING SPC has delivered any other product wrongfully or the product has a genuine quality or manufacturing defect, then ABU ARSH AL ATAF TRADING SPC is open to extending a refund or re-fulfillment of your order against the return of the product, subject to the fact that such a defect has been established. It may take ABU ARSH AL ATAF TRADING SPC three (3) working days to process the return or exchange of the product. If the cost of the replaced product is greater than the cost of the shipped product, you must pay the difference; if the cost of the replaced product is less than the cost of the shipped product, ABU ARSH AL ATAF TRADING SPC agrees to refund the difference.
No Refund
No refunds shall be given if the customer has provided a wrong or incomplete shipping address, there are failed delivery attempts by the shipping agency, and/or the package is refused by the recipient. Not with standing anything contained herein, the following products shall not be eligible for return or replacement, viz., any item that is returned without original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery.
If you claim that your account information was used fraudulently to purchase a product, ABU ARSH AL ATAF TRADING SPC shall not be responsible to issue a refund if the product has already been shipped. The cost of return shipping shall be borne by the purchaser unless the received item is defective.
Liability and Indemnity
Once the product is shipped, ABU ARSH AL ATAF TRADING SPC’s responsibility ends. The postal service shall be solely responsible if the product is lost, damaged, or not delivered at all or on time. You agree to keep ABU ARSH AL ATAF TRADING SPC harmless and protected from all claims, suits, and damages arising in connection with negligence, omission, or mistake of postal service.
Contact
If you have any queries, questions, complaints, reviews, or requests, you can contact us at support@aaatradingsonline.com. It may take us seven (7) working days to get back to you.